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COVID update

We are pleased to advise that we can re-commence all our ‘face to face’ services at Core – see below for more info:

In accordance with Department of Health and Human Services regarding Allied Health Services we are able to treat ‘face to face’ for the following:

  • Physiotherapy treatments
  • One on one Physiotherapy rehabilitation sessions
  • Functional Physio (1 on 4’s) -starting November 9th
  • Pre/ Post Natal classes – starting November 16th
  • Physio:8 reformer classes – some classes starting November 23rd

Bookings by phone or via our app and face masks must be worn at all times.

Online services:

  • Telehealth: virtual physiotherapy and 1:1’s: Bookings by phone or via our app.
  • Core LIVE virtual group classes (timetable updated daily): Bookings via our app.
  • Core LIVE hired reformer packages/ sessions: Contact reception.

Pregnancy and post natal classes:

  • These classes will re-commence on November 16th.
  • Pre and post natal clients are able to have face to face Physiotherapy or 1:1 sessions as per current health guidelines.
  • Please contact us for a face to face or telemedicine physiotherapy appointment or 1:1 session to address your pre or post natal needs.
  • We highly recommend our online pregnancy and post natal sessions (1:4 offered via zoom) – still some classes on offer.
  • Your permanent spot for classes is safe and held until classes recommence.

Be in touch with any questions via:

  • Core Physio and Pilates app
  • Online via the appointment tab
  • Email: info@coremelbourne.com.au
  • Phone: (03) 9523 8111

Permanent spots

Your permanent spot is safe, whether it is in a pre/ post natal class, Functional Physio or 1:1. You will be notified regarding your classes by our reception team.

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Covid Protocol

Before appointment:

  • Face masks must be worn upon entry to and at all times within building
  • Compulsory screening questions cleared on booking, and expected to be “safe” for every appointment.
  • Furniture has been rearranged in the building to ensure 1.5m distance between people is maintained at all times.
  • Please wait outside reception entry on level 2 (upstairs) until your session if your session is upstairs, and or level 1 ( downstairs) if your session is downstairs, and aim to arrive a few minutes early to allow for smooth traffic flow and temperature to be taken. Signage and help from staff will be available to avoid confusion.
  • Take shoes off outside the studio.
  • Please keep your phone INSIDE your bag, or consider having it in a ziplock bag if you are expecting an urgent message or call (phones have been shown to carry many germs and are hard to contain).
  • Please bring to functional physio sessions:
    • A large clean towel to use in place of pillow (pillows no longer available) – consider more than one if you usually need more than one pillow.
    • Socks to wear during session (grip socks recommended). Available for purchase at reception if needed.
    • Your own theraband (if you have one). Available for purchase at reception if required.
    • Optional to bring your own pilates or yoga mat.
  • Hand washing prior to and post session is essential and hand sanitiser will be readily available in all rooms.
  • Please avoid using handrails on stairwell and use elbow for lift buttons (if possible!)
  • Studios will be deodorised between sessions.
  • Hospital grade wipes and sanitiser will be used throughout studio.
  • We value our clients downloading the COVID safe app.

During and end of appointment:

  • Reduced timetable for safe distancing in studio.
  • Strict 1.5m distancing between people/ all equipment and ensuring we are abiding recommended guidelines for overall capacity in our spaces within the studio.
  • You will be expected to wipe down ALL equipment/ props that you use during your session please with guidance from your physiotherapist
  • Gloves will be available to use.
  • Sanitise your hands immediately after using hands in straps.
  • Pillows will not be available (your clean towel will suffice, feel free to bring two towels if you normally need more pillows).
  • Please do not use any equipment that has a sign “do not use”.
  • Hicaps / EFTPOS machines wiped after each use.

Last updated 5/11/20

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